Job completed for Carley L

Completion date: December 23, 2025

Location: Mechanicsburg, PA

Why did the customer contact us?

The customer in the Winding Hills community of Mechanicsburg, PA contacted us because their home was running out of hot water much sooner than expected. The existing 50-gallon electric water heater was original to the home, which was built over 10 years ago, and was no longer meeting the needs of a family of four. In addition to hot water concerns, the homeowners were also interested in water testing and water treatment solutions to improve overall water quality in their home.

Solutions provided:

After evaluating the home’s plumbing system and hot water usage, we recommended a water heater replacement along with a new water softener system to improve performance, efficiency, and water quality.

Our team safely shut off the water supply, drained and removed the old water heater, and upgraded the plumbing connections. We installed a new 50-gallon Rheem power-vent water heater, along with a new expansion tank, new shutoff valves on both the hot and cold water lines, and a mixing valve to ensure safe and consistent water temperatures throughout the home. The venting was also updated by replacing a section of the existing PVC venting to meet current installation standards.

Once installed, the system was filled, powered on, and thoroughly tested. All gas and water connections were checked to confirm leak-free operation and proper performance.

To address the homeowner’s water quality concerns, we installed a Lancaster whole-home water softener, including a new brine tank and discharge line. The system was initially bypassed until startup could be completed. On a return visit, our technicians completed the softener startup process, ensuring the system was operating correctly.

During this visit, we also identified a dripping shutoff valve serving the dehumidifier. To prevent future issues, we proactively replaced it with a new angle stop valve and verified there were no leaks.

The homeowner now benefits from:

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  Reliable, consistent hot water for the entire family

  
  


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  Improved energy efficiency and system safety

  
  


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  Softer, better-quality water throughout the home

  
  


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  Updated plumbing components and peace of mind